Refund Policy

If something goes wrong, you must report it to us within 7 days of the payment you want refunded. Reports made after that window will not be considered for a refund, even if the underlying problem is real.

Report a problem by emailing support@dynamics-mcp.com. The date we receive your report is the date that counts.

There is one qualifying ground: the service is broken and cannot be used. To be refunded on that ground, all of the following must hold.

• You reported the problem within 7 days of the payment.
• You provided evidence of the failure: what you did, what you expected, and what happened instead. Error messages, HTTP status codes and timestamps are the most useful things you can send.
• We investigated and tested it from our side. We may ask you for further detail, or to try a specific step, so we can reproduce it.
• The service was found not to work from your side and not to work from ours. If it works on our side, we will work with you to get it working on yours rather than refund.

Where those conditions are met, we refund the payment for the affected period.

• Forgotten or unused subscriptions. We do not refund because a renewal was not noticed or the plan went unused, including where no API calls at all were made. Cancel before the renewal date to avoid being charged.
• Credits. Credits are non-refundable once purchased, including any unused balance.
• Change of mind, or no longer needing the service.
• Problems we cannot reproduce, where the service is working correctly on our side.
• Issues caused outside the service: your network, your AI client, a third-party tool, or a misconfigured setup on your machine.
• Accounts suspended or closed for breaching the Terms.

If you bought the wrong plan or were charged twice, we do not issue a refund. What we will do instead is move you to a lower paid plan and apply the difference.

Two limits on that: we cannot move you down to the free plan, and this route is not a cancellation. If you want to stop paying entirely, use the cancellation process in clause 5, which takes effect at the end of the period you have already paid for.

You can cancel at any time, and you do not need a reason. Cancellation stops future billing and takes effect at the end of the period you have already paid for, and you keep access until then. Cancelling does not by itself refund the current period.

Where payments are processed by Paddle as merchant of record, an approved refund is issued through Paddle to the original payment method. Timing depends on your bank or card issuer, typically 5–10 business days after approval.

Paddle may also exercise its own discretion as merchant of record. Nothing here limits Paddle's rights under its buyer terms.

Nothing in this policy removes rights you have by law. Consumers in some countries have a statutory right to withdraw from a purchase within a set period; where that applies to you, it applies in addition to this policy. This service is intended for business use, where those consumer rights usually do not apply.

Refund requests and fault reports: support@dynamics-mcp.com. See also our Terms & Conditions.